We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the Nurses, GPs, Staff or other patients be it verbally, physically or in any threatening or intimidating manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. Any incident involving violence will be reported to the police, as well as the CCG, and the patient will be removed from our list.
Please note that all staff have been asked to report any incident to the Partners and the Management of the Practice so appropriate action can be taken.